Introduction

Please read these Terms and Conditions of Use (“Terms”, “Terms of Use”) carefully before using the Love Komodo website (the “Website”). By accessing or using the Website, you (the “Client”) agree to be bound by these Terms.

Definitions

This Website is operated by Love Komodo, an Indonesian company based in Lombok (the “Company”). The services offered through the Website include boat tours, land tours, and other travel-related experiences in the Komodo region.

Reservations

To book a tour or activity, the Client must complete the reservation process and make the required payment as specified on the Website. A confirmation email will be sent upon successful booking. The reservation is not valid until the required payment is received.

Reservations are only accepted from Clients aged 18 and above at the time of booking.

Prices and Payments

The Client is responsible for payment of all tour costs as per the details on the Website. Prices include applicable services but do not cover additional expenses such as personal travel insurance, medical insurance, or any optional activities not listed in the package.

Payments can be made via bank transfer, credit card, or other methods specified on the Website. The Client is responsible for any associated transaction fees.

Cancellation and Refund Policy

Unless otherwise stated, all bookings are non-refundable. However, Love Komodo may accommodate rescheduling requests made at least 30 days before the scheduled tour date, subject to availability. Any changes may be subject to an administrative fee.

The Company strongly advises Clients to purchase travel insurance to cover unforeseen circumstances.

Liability

Love Komodo acts solely as a facilitator of travel experiences and is not responsible for any loss, injury, accident, or damage occurring during the Client’s participation in tours or activities. Clients participate at their own risk and must follow safety instructions provided by tour operators.

Code of Conduct

Clients are expected to respect local laws, environmental guidelines, and cultural practices during tours. Any behavior that disrupts the experience for others or damages the environment may result in removal from the tour without a refund.

Changes to Terms

Love Komodo reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of Indonesia. Any disputes shall be resolved in accordance with Indonesian legal procedures.

For any inquiries regarding these Terms, please contact Love Komodo at reservations@lovekomodo.com